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Velour Lux

Privacy Policy

Last updated: October 29, 2026

This Privacy Policy describes how velourluxhair.com (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at luxurywholesale@velourluxhair.com or by mail using the details provided under "Contact" below.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage so we can optimize the Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our hosting and analytics service providers.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: To provide products or services to you and fulfill our contract, process your payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our payment processors, shipping and fulfillment partners, and email service providers.
  • Personal Information collected: Name, billing address, shipping address, payment information (card details are processed by our payment processor), email address, and phone number.

Customer support information

  • Purpose of collection: To communicate with you, respond to your requests, and resolve any issues with your order or account.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our customer support and email service providers where needed.
  • Personal Information collected: Your name, contact details, order details, and the content of the messages you send to us.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us using the details below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use payment processors to securely process your payments. We do not store your full payment card details on our servers.
  • We use shipping, courier, and fulfillment partners to deliver your orders, and email service providers to send order updates and, where you have agreed, marketing messages.
  • We use hosting and analytics providers to operate the Site and understand how it is used.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Where required by law, we will ask for your consent first. You can opt out of marketing emails at any time using the unsubscribe link in the message, and you can manage cookie choices through the cookie settings on the Site or in your browser.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative at networkadvertising.org.

You can opt out of targeted advertising through these services:

You may also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our products and services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Where the General Data Protection Regulation (GDPR) or similar laws apply, we process your Personal Information to perform a contract with you; to comply with legal obligations; to pursue our legitimate interests (such as preventing fraud and improving the Site) where these are not overridden by your rights; and with your consent, where required. Where we rely on consent, you may withdraw it at any time.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you. We do not currently engage in decision-making based solely on automated processing that has such effects.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your Personal Information, to object to certain processing, to receive a portable copy of it, and to opt out of its sale or sharing (we do not sell it). To exercise these rights, please contact us at luxurywholesale@velourluxhair.com. We may need to verify your identity first.

International transfers

Your Personal Information may be transferred to, and stored in, countries other than where you live, including the United States, where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use cookies and similar technologies to operate the Site, keep you signed in, remember your cart and preferences, and understand how the Site is used. Details of the cookies and similar technologies we use are in our Cookie Policy.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether to accept them through your browser controls. For more information, visit www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection or consumer protection authority.

Contact

Velora Ventures LLC, operating as Velour Lux
Email: luxurywholesale@velourluxhair.com
Phone: 281-766-0668
Business shipping address: 20212 Champion Forest Dr. Ste 700-301, Spring, TX 77379

This is our business shipping and mailing address, not a store location.

See also our Terms of Service and Cookie Policy.